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With packaging, please do the following:
- Do NOT attempt to remove the hard drive yourself, unless the drive has been designed to be removed by simply sliding it out of the casing
- Handle the hard disk drive with EXTRA CARE. They can easily be damaged
- Do NOT shake the hard disk, and be sure not to apply pressure to the hard drive casing.
- If at all possible, remove the hard drive from the computer. Get expert help if necessary.
- Take extra care when packaging a laptop drive for shipping!
Packaging instructions:
- Place the damaged media/drive in an anti-static bag.
- Wrap the drive securely in bubble wrap.
- Make sure to place the media in a robust shipping box. Ensure the media is static.
- Mark the outside of the package "FRAGILE - HANDLE WITH CARE".
- Print, fill out and enclose data recovery further to emailing us for a request form
or call us on 313-866-796-4720 before sealing the box.
We can either arrange to collect your drive at our own cost (if we are notified prior to 12 noon) alternatively, the damaged media can be shipped via Special Delivery Royal Mail guaranteed next-day delivery to our data recovery facility.
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Our address:
UniRecovery
12 Airline Drive
Albany, NY 12205 |
To track your package, call or go online:
We will confirm the receipt of your media upon arrival.
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- Immediately turn off the computer if the disk/drive is clicking, grinding or has stopped spinning
- Protect your drive from static charges by placing it in an anti-static bag.
- Fill in the online data recovery contact/request form and include the following information:
- - Is the hard drive clicking, grinding, or has it stopped spinning?
- - Did the computer crash, or did the server go off-line?
- - Was the computer dropped, or hit by a power surge?
- - Were you victim to a computer virus or worm?
- - Do you need to recover a deleted file?
- - Was the hard drive accidentally reformatted?
- - Was a partition deleted or corrupted?
- - Are you getting any computer messages? Saying the drive is corrupt or unreadable? What are these messages?
- - Are you being asked by the system to format or initialise the hard drive?
- - Have you recently installed a new piece of hardware, programme, patch or update?
- Contact us immediately on Free line:
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